Privacy Policy for JJ’s Firewood Perth

Last updated: 1 November 2025 (AWST)

Welcome to JJ’s Firewood Perth. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.jjsfirewoodperth.com.au) or use our mobile application (together referred to as the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

1. About JJ’s Firewood Perth

Business name: JJ’s Firewood Perth
Website: www.jjsfirewoodperth.com.au
Email: admin@jjsfirewoodperth.com.au

JJ’s Firewood Perth is an Australian-owned business that supplies and delivers premium firewood across Perth and surrounding areas. We value your privacy and handle your personal data responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope of this Privacy Policy

This Policy applies to all personal information collected through:

The JJ’s Firewood Perth website
The JJ’s Firewood Perth mobile app (Android & iOS)
Direct interactions with our team by phone, email, SMS, or in person
Any related online services, social media pages, or digital forms

3. Information We Collect

We collect only the information necessary to provide our Services effectively and safely.

3.1 Information You Provide Directly

Name, address, and contact details
Delivery instructions and order preferences
Email and phone number (for communication and delivery updates)
Account login credentials (if you register an account)
Payment details (processed securely via third-party providers)
Photos, messages, or feedback submitted through the app or website

3.2 Information Collected Automatically

When you use our Services, we may collect:

IP address and device information (browser type, operating system, app version)
Geolocation data (to facilitate local delivery or estimate delivery time)
App usage data such as screens visited, features used, and crash logs
Cookies and analytics data to understand visitor behaviour

3.3 Information From Third Parties

We may receive limited personal information from:

Payment processors (e.g., Square, Stripe, PayPal)
Analytics and advertising partners (e.g., Google, Meta/Facebook)
Delivery partners or couriers providing delivery updates
Email/SMS platforms (e.g., Mailchimp, Twilio)

4. How We Use Your Information

We collect and use personal information for the following purposes:

To process and deliver orders efficiently
To communicate about your orders, deliveries, or support requests
To operate, maintain, and improve the website and mobile app
To send promotional offers, newsletters, or updates (with your consent)
To comply with legal obligations, prevent fraud, and ensure safety

We only use personal information for legitimate business purposes and retain it only as long as necessary.

5. Payment and Financial Information

We do not store full payment card details. Payments are handled securely by trusted third-party providers such as Square, Stripe, or PayPal. These providers encrypt and process your payment details according to their own privacy policies.

6. Mobile Application Permissions and Data

The JJ’s Firewood Perth app may request certain permissions to function correctly. These include:

Location access: to calculate delivery zones and estimated arrival times
Camera and storage access: to allow photo uploads (optional)
Notifications: to send order confirmations, updates, or delivery alerts
Internet access: to connect to our servers and process orders

All permissions are optional but may limit app functionality if declined.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and in our mobile app for functionality, analytics, and marketing purposes. Cookies help improve your experience by remembering preferences and tracking performance. You can disable cookies in your browser or mobile device settings, though some features may not work properly.

8. Disclosure of Personal Information

We may share your personal information with:

Delivery partners and drivers (for fulfilment and tracking)
Payment processors and financial institutions
Analytics, hosting, and marketing providers (e.g., Google Analytics, Meta Ads)
Professional advisers (legal, accounting, or compliance)
Regulatory authorities, if required by law

We do not sell your personal information. Any sharing is done strictly for operational or legal purposes.

9. Data Security

We implement appropriate safeguards to protect personal information, including:

Secure servers and encrypted connections (SSL/HTTPS)
Firewalls, access control, and regular security audits
Restricted staff access and confidentiality obligations

Despite these measures, no online system is entirely secure. We encourage you to keep passwords private and report any suspicious activity immediately.

10. Data Retention

We retain personal information only as long as necessary to provide services and comply with obligations. Typical retention periods include:

Orders and invoices: 7 years (for accounting and tax laws)
Account data: for the life of your account
Marketing data: until you unsubscribe
Analytics data: up to 26 months

11. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or outdated information
Opt out of marketing communications
Delete your account (subject to record-keeping laws)

To exercise these rights, contact us at [Insert contact email].

12. Data Breach Notification

If a data breach occurs that is likely to cause serious harm, we will promptly notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by law.

13. International Users

Our services are primarily intended for users in Australia. However, data may be stored or processed by third parties in other countries such as the United States or Europe, where privacy protections may differ. By using our Services, you consent to this transfer.

14. Children’s Privacy

Our Services are intended for general audiences and are not directed toward children under 13. We do not knowingly collect data from minors. If we discover that we have collected personal data from a child, we will delete it immediately.

15. Third-Party Links

Our website and app may contain links to external websites or social media pages. We are not responsible for their privacy practices. We recommend reviewing each site’s privacy policy before providing any information.

16. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website and within the mobile app with a new “Last updated” date. Continued use of our Services constitutes acceptance of the updated Policy.

17. Contact Us

For any privacy-related questions or concerns, please contact:

JJ’s Firewood Perth
Email: admin@jjsfirewoodperth.com.au
Website: www.jjsfirewoodperth.com.au

If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Summary

JJ’s Firewood Perth is committed to protecting your personal information, whether you order online or through our mobile app. We collect only what is necessary, store it securely, and never sell or misuse your data.

Version: 2.0
Prepared for: JJ’s Firewood Perth
Date: 1 November 2025 (AWST)

Privacy Policy